Terms and conditions for booking training courses

Terms and conditions for booking Total Training courses


  1. Bookings and course numbers

Courses are run for a minimum of 4 bookings and are limited to 8 participants except by prior arrangement.

Online training is managed on an ad hoc basis.

The decision to run courses is taken 14 days in advance as we manage the return to work following the pandemic.

We reserve the right postpone or cancel courses where the number of bookings makes them inviable.


  1. Payment

All training courses are invoiced on a pro-forma basis even if your company has a trading account with us.

Your invoice must be settled 7 days prior to the course date.

Bookings are confirmed only when funds clear.

If our invoice remains unpaid 14 days before the agreed or scheduled course date your place(s) may be given to someone else.

Payment can be made by cheque, bank transfer/BACS or via credit or debit card payments by phone.

Fees apply to all card transactions. Please check with the office the rates that will be applied if you choose to use this facility.

In accordance with UK VAT regulations, a VAT (sales) invoice will be sent to you by e mail once the course is completed.


  1. Cancellation of ‘paid for’ courses

Fees are generally not refunded; we will transfer bookings to the next available course.

When we refund payments we will always retain any costs we incur in relation to your booking.

We cannot take responsibility for cancellations caused by events outside our control, including loss of internet connection for online training and any consequences of the coronavirus pandemic.


  1. General

Training at Total Training may help employers and the self-employed to meet their duty in legislation to provide adequate training for work activity where there are risks to the health or safety of their employees or anyone else who may be affected by the work they carry out. Training courses with an external company are unlikely to completely discharge an employer’s statutory duty.


Our courses are not qualifications or intended to be ‘competent person’ courses; training of short duration cannot be considered as capable of producing competence. Our courses cannot be considered an achievement authorising a work activity.


The only qualifications for entertainment rigging in the UK (as defined by the UK National Rigging Advisory Group) are awarded by PLASA and include the National Rigging Certificate. See www.plasa.org/skills for details of the scheme.


We make no assumptions about ability beyond what is necessary to participate in a course and treat every participant as an individual irrespective of age, gender, marital/parental status, sexual orientation, religion, ethnicity, cultural background or nationality.

The English language is used for the delivery of all courses and printed material. It may be possible by special arrangement to provide an interpreter or translations. This takes time to organize and will attract extra cost; contact Total Training for details.


Total Training, part of the Total Solutions Group.

Kingston Industrial Estate, Glover St, Birmingham B9 4EN UK

+44 (0)121 772 5234    Company No: 2859297   VAT No: GB 650 3499 35