Terms and conditions for booking training courses

Terms and conditions for booking training courses

  1. Bookings and course numbers

Courses are run subject to a minimum of 4 bookings and limited to 6 participants except by prior arrangement.

The decision to run publicly advertised courses is taken not later than 30 days in advance.

We reserve the right to postpone or cancel courses if there are not enough bookings to make the course worthwhile to attend or viable.

Participants are responsible for finding their own accommodation and meals; these are not included in the course fees.


  1. Payment

All training courses are invoiced on a pro-forma basis even if your company has a trading account with us.

Your invoice must be settled at least 28 days prior to training. Bookings are confirmed only when funds clear.

If our invoice remains unpaid 28 days before the agreed or scheduled course date your place(s) may be given to someone else.

Payment can be made by cheque, bank transfer/BACS or via credit or debit card payments by phone. Fees apply to all card transactions. Please check with the office the rates that will be applied before you choose to use this facility.

In accordance with VAT rules, a VAT sales invoice will be sent to you by e mail once your course is completed.


  1. Cancellation of ‘paid for’ courses

Cancellations must be made in writing, by fax or e mail with at least 14 days’ notice where courses have been paid for.

We will re-book paid up customers once without making a cancellation charge.

We will refund only 50% of the invoice value if you fail to cancel in writing with 14 days’ notice where we cannot re-schedule your course.

When we refund payments we will always retain the costs we incur in relation to your booking. This includes any accommodation, travel or carriage costs that we are unable to cancel as the result of your cancellation or postponement.

Fees for publicly advertised courses are generally not refunded; we will transfer bookings to the next available course.

We cannot take responsibility for cancellations caused by events outside our control, such as strike action or owing to severe weather.


  1. Cancellation of courses booked but not paid for at time of cancellation or re-scheduling

The pro-forma invoice must be settled before a course is re-booked. (See 2 above). Our cancellation policy then applies as in 2 and 3 above.


  1. General

Student to trainer ratio greater than 8:1 may be arranged where circumstances permit but for reasons of quality and safety this usually requires us to provide another trainer(s) at additional cost.

Participants are requested to sign a training record on completion of each course; this record is available from Total Training on demand.

Training certificates issued certify the delivery of the course content (as agreed in advance) and as signed for on the training record.

Replacement certificates and training records are available but will attract an administration charge; contact Total Training for details.


In the UK employers and the self-employed must provide adequate training for work activity where there are risks to the health or safety of their employees or anyone else who may be affected by the work they carry out. Training at Total Training may help to satisfy those requirements but does not and cannot replace an employer’s statutory provision.

These are not a ‘competent person’ courses; any training of such short duration cannot be considered as capable of producing competence. Competence is only achieved over time by a combination of experience, development of skill and building of knowledge.

Our training courses are not qualifications and must not be considered a finite achievement authorising a work activity.

The only qualifications for entertainment rigging as defined in the UK by the National Rigging Advisory Group, are awarded by PLASA and include the National Rigging Certificate. See www.plasa.org/pd/qualifications/ for details of the scheme.

We make no assumptions about ability beyond what is necessary to participate and treat every participant as an individual irrespective of experience, age, gender, marital/parental status, sexual orientation, religion, ethnicity, cultural background or nationality.

The English language is used for the delivery of all courses, course notes and printed material. It is possible by special arrangement to provide an interpreter or translations. This takes time to organise and will attract significant extra cost; contact Total Training for details.

Training course participants are required to sign a medical self-certification form prior to commencing most of our courses. This is simply to alert course leaders to potential risks and to assist them in working with the participant in order that they derive maximum benefit from the course without jeopardising their own safety or that of others.

Total Training recognises its responsibility to its staff and customers to ensure that risks to their safety are minimised. We therefore require participants to abstain from alcohol, prescribed medication or other substance likely to affect their own safety or that of others during the course. Failure to comply with this requirement will result in the participant(s) not being admitted/re-admitted to the course.